our POLICIES
Appointment Arrivals
We recommend arriving 5–10 minutes before your scheduled appointment to allow time for check-in and consultation forms. Late arrivals may result in a shortened treatment time.
Health Considerations
Please inform us of any medical conditions, allergies, medications, or recent procedures that may affect your treatment. If you are feeling unwell, we encourage you to reschedule your appointment.
Gift Vouchers
Gift vouchers are non-refundable and cannot be redeemed for cash. All vouchers must be used before their expiry date.
Mobile Phones
To maintain a calm and relaxing environment, we ask that mobile phones are placed on silent during your visit.
Respect & Courtesy
We are committed to providing a welcoming environment for both clients and staff. Respectful behaviour is expected at all times.
Cancellation Policy
We kindly request at least 24 hours' notice for appointment cancellations or rescheduling. Missed appointments and late cancellations may be subject to a fee.
Treatment Outcomes
Every client’s skin is unique. While we aim to achieve the best possible results, outcomes may vary depending on individual skin conditions, lifestyle factors, and treatment compliance.
Product Purchases
For hygiene reasons, opened skincare products cannot be returned. If you have concerns about a purchase, please contact our team for assistance.
Children & Additional Guests
To ensure the comfort of all clients, we kindly ask that children and additional guests do not attend appointments unless prior arrangements have been made.
Everyone Is Welcome
Our clinic is dedicated to providing a safe, inclusive, and welcoming experience for every client. We are proud to care for individuals of all backgrounds and strive to create an environment where everyone feels respected, comfortable, and confident.